Customer Support



FAQs - Battery

App optimization on Android

Some smartphone have specific settings for battery draining or an intelligent optimization that can create problems with SmairtHero app.

SmairtHero offers a unique service of security and safety, so we use a lot data, with internet and Bluetooth, and the GPS, so, in case of emergency, Operational Centre has all the information needed to manage the problem.

Check the user manual of your smartphone if you can not find the correct entries to protect or exclude from battery optimization the SmairtHero app.

Devices with OS Android 6.0+: Settings > Battery > Battery optimization. Check that SmairtHero is in the list of applications excluded from optimization.

ASUS: Settings > Power Management > Auto-start Manager > Find "SmairtHero" and tap on "Allow".

HTC: Settings > Power > disable “Power saver” and “Extreme power saving mode”.

Huawei / Honor: System Settings > Advanced Settings > Battery Management > Protected Applications > Enable SmairtHero.

Lenovo: Settings > Power manager > Background app management > enable "Allow automatic start for "SmairtHero".

OppO: Security Center > Privacy Permissions > App permission management > Manage by app tab > open SmairtHero card > Enable “I trust this application”.

Samsung: Settings > Security > Automatic Management > Set SmairtHero to "Permitted". Furthermore, it is necessary to exclude SmairtHero from any of the device's battery optimization features. To do this, go to: Settings > Battery > disable battery optimization for SmairtHero. For Android 8.0: Settings > Device Maintenance > Battery > Unmonitored apps > Add apps > select SmairtHero.

Vivo: Manager > App Manager > Autostart Manager > allow SmairtHero.

Xiaomi: Security > Authorizations > Autostart > enable, if necessary, SmairtHero.

FAQs - Generic

Why can’t I install the app?
The app might not be compatible with your device, it is possible to install SmairtHero only on smartphones with Android operating system (4.4+) and Apple (10.3+) with 1,5 GB or more of RAM. 

Compatibility is assured only for the original operating system and not custom ROM.

If you are using customized Android-based operating systems there may occur compatibility issues with our app. For example:

Oneplus phones are using Customised Android called Oxygen OS.
Meizu phones are using Customised Android called Flyme OS.
Oppo phones are using Customised Android called  Color OS.

FAQs - SMAIRTHERO & Bluetooth connection

SMAIRTHERO wristband: first use
When using SMAIRTHERO wristband for the first time, recharge it for 24 hours, in order to make its battery efficient. Once you have finished this first charge you can use it by wearing it and opening the app: you do not have to do anything else. The SMAIRTHERO, thanks to its technology, will automatically turn on.

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